At Tot & Tweens, we deeply care about your shopping experience and aim to provide high-quality kids’ clothing that you and your little ones will love. Our cancellation and refund policy is designed keeping parents’ convenience in mind while ensuring fair and transparent practices.

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Order Cancellations

• Orders can be cancelled within 24 hours of placing them.

• Once the order has been processed or shipped, cancellations may not be possible.

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Returns & Exchanges

We accept returns/exchanges under the following conditions:

1. Damaged or Defective Product

   • This is in a condition that we need a opening video of the parcel only otherwise no exchange or no return

   • Our team will verify and arrange for a return or replacement.

2. Wrong Item Delivered

   • If you receive a product different from what you ordered, kindly contact us within 7 days.

   • We will arrange for the correct item to be sent or provide a refund.

3. Size Issues

   • Since kids grow fast, we understand size concerns. We allow size exchanges (subject to stock availability).

   • Items must be unused, unwashed, and with original tags intact.

4. Custom/Personalized Orders

   • Customized products (e.g., name-printed outfits) are non-returnable and non-refundable, unless damaged or defective.

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Return Shipping & Refunds

• Return Shipping: In cases of wrong, defective, or damaged products, return shipping will be free. For other reasons (like size exchange), customers may need to bear the return shipping cost.

• Refund Processing: Refunds will be initiated once we receive and inspect the returned item.

  • Approved refunds may take 6–8 business days to reflect in your original payment method.

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Need Assistance?

Our Customer Care Team is always here to help you. For any cancellation, return, or refund queries, please reach out:

📧 totandtweens@gmail.com
📞 +91 7621822886